Refund policy
Return & Refund Policy
At Akeshaa, we carefully curate the products we offer and want you to have a great experience with every purchase.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery at hello.akeshaa@gmail.com.
Please include:
- Your order number
- A description of the issue
- Photos of the product and packaging, where applicable
Once we review the issue, we may offer a replacement or refund, depending on the circumstances.
Change-of-mind returns
We currently do not accept returns or refunds simply because you changed your mind or no longer want the product.
Because many of the products we sell are personal-care, food, beverage, or consumable products, we cannot accept opened or used products for return.
Refunds
If a refund is approved, it will be issued to the original payment method. Please allow your payment provider's normal processing time for the refund to appear.
Contact us
If you have a question about an order or believe there is a problem with your purchase, please contact us at: